Social media is lauded as the one digital channel that truly revolves
around the idea of bringing people together. While this is of course
true, analysts and users are finding that its popularity can also be
connected to a growing trend of alienation and loneliness. The fact that
social media can be responsible for loneliness seems bizarre and
counterintuitive at first, but a deeper understanding of the medium and
the role it is playing in people's lives makes this fact easier to
believe. So, if online social networks are proving to be a negative
influence in the lives of some people, how can and should the medium be
used by people and brands, if at all?
Social media rising
Claiming that social media is the root cause of alienation experienced
by millions of people can be a little misleading. However, there is
certainly a trend that indicates that the epidemic of loneliness and the
rise of social media correlate in chronological terms. As more and more
people became part of ever-expanding social networks, so key elements
of human interaction started to drop away. Personal interaction was
traded for online, abstract interaction. Verbal communication continues
to decrease as more people now communicate with shorter texts or even
indirectly. In a way, it appears that the mere awareness of being
super-connected to a social network at all times, made constant
communication unnecessary. Because you are already aware of what is
currently happening in the life of a friend, it seems redundant to
contact that person in order to connect and find out more about their
life.
Indirect communication and alienation
Social networking may have started out as an idea to connect people to
each other, but its evolution has seen it become more of a broadcasting
platform where direct interaction with others is not actually required.
Instead of using online channels to actively build our social
connections by talking to or making contact with people, many users now
operate in isolation - merely publishing content and updates that
reflect their current situation. While this kind of 'posting' often
elicits some form of engagement such as a quick comment or the curt
'like' - this is meagre social exchange that could be likened to
greeting a friend as he or she passes in the street.
Connections lost and gained
While social media alienation is certainly a troubling symptom of the digital age and its impact on human interaction and
behaviour, it also boasts many stories that contradict the findings of
lonely social media users. Social networking has helped many people
connect to more people than they may have otherwise done, while also
allowing people maintain contact with friends and family that live far
away. All in all, much about the social media experience is what users
make it. Those that are susceptible to social anxiety and isolation will
probably experience an increase in these feelings through social media
usage, while those who are naturally inclined to socialise will find the
platform useful as a supplement to their social life.
Social media has changed the way people interact with each other and
with brands, and companies that are aware of these subtle changes will
fare better than their competitors. Understanding how to use social
media as a tool rather than a substitute for human connection is the key
to a positive experience that can be enriching, useful and fun.
About Digital Fire
Digital Fire, an email marketing and digital media specialist with a
head office in Cape Town. Digital Fire specializes in full service
opt-in email marketing, email data rental, email database management,
social media consultancy and management as well as Search Engine
Optimisation. We provide cutting edge digital marketing and advertising
solutions for our clients locally and abroad. Contact us today for
digital marketing success http://www.digitalfire.co.za/contact/